Termination & Cancellation Policy

Termination & Cancellation Policy

Cancellations

Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.

Withdrawals

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations and withdrawals will not be accepted over the phone. 

Policy Overview

The following information is directly quoted from Section 8 of the Student Residence Agreement. The cancellation policy refers to residence fees and the deposit, which are detailed in Section 2 of the Student Residence Agreement. Section 8.06 explains the differences in the policy for students applying for specific terms: Summer Semester, Academic Year, and the Winter Semester.

  1. If you cancel your application or enrollment at the College, you will also need to cancel your residence application.
  2. Once you have agreed and acknowledged the Student Residence Agreement & RCLS, you are bound by the termination and cancellation policy detailed within it.
  3. If for any reason, the Manager issues a refund to the Resident, the refunded amount may be subject to a cancellation fee.

Click below for the complete Student Residence Agreement in PDF

If you have any questions about the termination and cancellation policy please email us or give us a call.

Prior to the Resident being accepted to The Residence, a non-refundable Application Fee of $100 must be made. This Application Fee applies to each application and is not refundable in the event of cancellation or withdrawal of the Resident’s application. The amount of the Application Fee is detailed in Table 4.

The Resident must pay the “Residence Fees” in accordance with the Rates and Payment Schedules detailed in Table 4 for the right to occupy a Room during the Term. Tables 2, 3 and 4 also detail additional Fees that the Resident is subject to, including the cost of Extended Terms. If a hard copy of this Agreement is required by the Manager, the Resident is required to select one of the payment schedule options, by initialing their desired option.

  1. Summer 2021, Academic Year 2021-2022 & Winter Term 2022 applications require a mandatory non-refundable $100.00 application fee.
  2. Academic Year 2021-2022 Payment Schedule Option (b) includes a non-refundable $125.00 administration fee and Option (c) includes a non-refundable $150.00 administration fee.

Summer Semester 2021 – Payment Schedule

  • (a) $2,730.00 payable on or before April 15, 2021, at 5:00 p.m.

Academic Year 2021-2022 – Payment Schedule

  • (a) $8,300.00 payable on or before June 19, 2020, at 5:00 p.m. or
  • (b) $8,505.00 payable as to $4,705.00 on or before June 18, 2021 at 5:00 p.m. and as to $3,800.00 on or before October 4, 2021 at 5:00 p.m. or
  • (c) $8,530.00 payable as to $2,800.00 on or before June 18, 2021 at 5:00 p.m. and as to $3,800.00 on or before October 4, 2021 at 5:00 p.m. and as to $1,930.00 on or before January 21, 2022 at 5:00 p.m.

Winter Semester 2022 – Payment Schedule

  • (a) $4,190.00 due November 19, 2021 at 5:00 p.m. or if accepted after November 19, 2021 payment is due immediately.

This Agreement may be terminated by the Manager if: (a) the Resident fails to check into their assigned Room within five (5) days of the first day of the Term; (b) the Resident abandons their Room as detailed in section 8.03 of this Agreement; (c) the Resident decides not to accept the Room they were assigned, or any alternate rooms offered to them during the course of this Agreement; or (d) the Resident violates any of the terms of this Agreement, including violations of the Residence Community Living Standards or Institution Standards. Written Notice of Withdrawal of Residency will be delivered to the Resident, and if necessary, the Manager may notify the Primary or Secondary Contact by phone or e-mail of the withdrawal of the Resident’s residency. If the Resident is unavailable to receive service of the notice in person, then delivery of the notice to the Resident’s Room shall be deemed proper service and delivery. The Resident will be allowed 24 hours from the date and time of delivery of the Notice of Withdrawal of Residency to fully vacate and remove all personal belongings from the Residence.

Cancellations occur prior to the Resident occupying the Room. If the Resident wishes to cancel this Agreement or their residence application, the Resident must cancel their application in their My Housing Portal account prior to occupying the Room. Withdrawals occur after the Resident has occupied the Room. If the Resident wishes to withdraw from Residence, the Resident must complete a Residence Withdrawal Form and return it to the Front Desk within 5 business days of the anticipated departure date. Please note that the Residence operates independently from the Institution and if the Resident cancels their application or enrolment at the Institution, they will also need to cancel their Residence application. Refunds will be issued by the Manager as detailed in section 8.06.

If the Resident vacates the Room for a period greater than 15 days prior to the expiry of the Term without the Manager’s prior Agreement, the Room will be deemed abandoned by the Resident. In that event, the Manager may (i) repossess the Room without liability to the Manager, and (ii) enter into an Agreement for the occupancy of the Room with a third party.

Upon the withdrawal of the privileges of this Agreement, the Resident shall vacate the Room within the time frame given, and deliver to the Manager vacant possession of the Room together with all of the furnishings, fixtures, appliances and the furnishings and fixtures shall be in good condition, with reasonable wear and tear excepted. The Resident will follow the Move-out Procedures explained in section 3.02 of this Agreement and all additional directions communicated by the Manager.

If the Resident does not vacate the Residence on the expiry or early withdrawal of this Agreement, (i) the Resident is liable for any financial loss sustained or incurred by the Institution or the Manager, and (ii) the Manager may remove the property of the Resident from the Room (whether or not the Resident is present at the time), and place the property in temporary storage in a location in the Residence of the Manager’s choice, at the Resident’s expense, without notice to the Resident and without liability to the Manager for any damage to or loss of the Resident’s property.

Upon the withdrawal of this Agreement or residence application by the Resident, as detailed in section 8.02, the Residence may be entitled to a partial refund of Residence Fees, without interest, within eight (8) weeks of the Resident vacating the Residence or cancelling their residence application. The refund will be in the form of a cheque mailed to the Resident’s permanent address on file in the Resident’s name only. If a student requires a cheque to be reissued as a result of the resident not providing an updated address prior to vacating residence and/or cancelling their residence application, a charge of $50 may be applied. Refunds are issued based on the following:

(i) If the Resident’s My Housing Portal cancellation request is received by the Residence Manager on or before June 18 (Deadline 1), whether the Resident has been accepted into Residence or not, the residents will receive a refund of any Residence Fees paid to date excluding the non refundable Application Fee.

(ii) If the Resident has been accepted into Residence and the Residence Manager receives the Resident’s My Housing Portal cancellation request after June 18 (Deadline 1) but on or before July 23 (Deadline 2), the resident will be charged a cancellation fee of $500.00
(iii) If the Resident is on the wait list and a space becomes available after June 18 (Deadline 1), the Resident will be offered a space in Residence and asked to confirm the status of the Resident’s Residence acceptance within 24 hours. After confirmation to the Residence, all regular cancellation policies and payment deadlines apply.
(iv) If the Resident has been accepted into Residence and the Residence Manager receives the Resident’s My Housing Portal cancellation request after July 23 (Deadline 2), but on or before the first day of the Term (Deadline 3), then the Resident will be charged a late cancellation fee. The cancellation fee will be equivalent to 45 days of Residence Fees.
(v) If the Residence Manager receives the Resident’s written cancellation request after the first day of the Term (Deadline 3) and on or before November 19 (Deadline 4), then the Resident will be charged for each day they occupy a Residence room plus a cancellation fee. The Resident must complete all Move-out Procedures detailed in section 3.02 before cancellation fees and refunds will be assessed and issued. The cancellation fee will be equivalent to 60 days of Residence Fees.
(vi) If the Residence Manager receives the Resident’s written cancellation request after November 19 (Deadline 5), then the Resident will be charged for each day they occupy a Residence room plus a cancellation fee. The Resident must complete all Move-out Procedures detailed in section 3.02 before cancellation fees and refunds will be assessed and issued. The cancellation fee will be equivalent to 90 days of Residence Fees.
(i) If the Resident’s My Housing Portal cancellation request is received by the Residence Manager on or before Deadline 1, whether the Resident has been accepted into Residence or not, the Resident will receive a refund of any Residence Fees paid to date excluding the non refundable Application Fee.
(ii) If the Resident is on the wait list and a space becomes available, the Resident will be offered a space in Residence and asked to confirm the status of the Resident’s Residence acceptance within 24 hours. After confirmation to the Residence, all regular cancellation policies and payment deadlines apply.
(iii) If the Resident has been accepted into Residence and the Residence Manager receives the Resident’s My Housing Portal cancellation request after Deadline 1, but on or before the first day of the Term (Deadline 2), then the Resident will be charged a late cancellation fee. The cancellation fee will be equivalent to 45 days of Residence Fees.
(iv) If the Resident has been accepted into Residence and the Residence Manager receives the Resident’s written cancellation request after the first day of the term (Deadline 3) then the Resident will be charged for each day they occupy a Residence room plus a cancellation fee. The cancellation fee will be equivalent to 60 days of Residence Fees.

Late applicants will be subject to the same cancellation deadlines outlined below. The cancellation date is the date the student vacates the Residence.

Summer Applications & Agreements

Deadline 1

Date: On or before April 15, 2021
Fee: Full refund of Residence Fees.

Deadline 2

Date: After April 15, 2021 On or before Move-In Day
Fee:Residence Fees refunded. Cancellation Fee equivalent to 45 days of Residence Fees.

Deadline 3

Date: After Move-In Day
Fee:Charged for each day they occupy a Residence Room plus a Cancellation Fee equivalent to 60 days of Residence Fees.

Late applicants will be subject to the same cancellation deadlines outlined below. The cancellation date is the date the student vacates the Residence.

Academic Year Application & Agreements

Deadline 1

Date: On or before June 18, 2021
Fee: Full refund of Residence Fees.

Deadline 2

Date: After June 18, 2021 On or before July 23, 2021
Fee: Residence Fees Refunded, Cancellation Fee of $500.00.

Deadline 3

Date: After July 23, 2021 On or before Move-In Day
Fee: Residence Fees refunded. Cancellation Fee equivalent to 45 days of Residence Fees.

Deadline 4

Date: After Move-In Day On or before November 19, 2021
Fee: Charged for each day they occupy a Residence Room plus a Cancellation Fee equivalent to 60 days of Residence Fees.

Deadline 5

Date: After November 19, 2021
Fee: Charged for each day they occupy a Residence Room plus a Cancellation Fee equivalent to 90 days of Residence Fees.

Late applicants will be subject to the same cancellation deadlines outlined below. The cancellation date is the date the student vacates the Residence.

Winter Applications & Agreements

Deadline 1

Date: After Application – On or before November 19, 2021
Fee: Full refund of Residence Fees.

Deadline 2

Date: After November 19, 2021 On or before Move-In Day
Fee: Residence Fees refunded. Cancellation Fee equivalent to 45 days of Residence Fees.

Deadline 3

Date: After Move-In Day
Fee: Charged for each day they occupy a Residence Room plus a Cancellation Fee equivalent to 60 days of Residence Fees.

The Manager’s acceptance of any payment of arrears or of any other payment for the use or occupation of the Room, after delivery of a notice terminating this Agreement to the Resident, does not operate as waiver of a notice of withdrawal, nor reinstatement of this Agreement.

Each reference in this Agreement to the Manager, the Institution, and the Resident includes their respective heirs, estate trustees, legal representatives, successors and assigns, as applicable.